Legal
Privacy Policy
Cogspring · Last Updated: 12 May 2025 · Effective: 12 May 2025
1. Introduction
Cogspring ("we", "our", "the workshop"), located at Lot 8-3A, Lebuh Pantai, 10300 George Town, Penang, Malaysia, is committed to protecting the personal information of anyone who contacts or engages with our services. This policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to information collected through our website at cogspringid.biz, through our contact form, by telephone, and by email.
If you have questions about this policy, please contact us at [email protected].
2. Information We Collect
2.1 Information You Provide
When you use our contact form or email us directly, we collect:
- Your name
- Your email address
- Your telephone number (if provided)
- Any description of your watch or enquiry that you choose to include
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, pages visited, and approximate location derived from your IP address. This is collected through analytics tools for the purpose of understanding how our website is used and improving it.
2.3 Cookie Data
We use cookies as described in our Cookie Policy. You may manage your cookie preferences through that page.
3. Legal Basis for Processing
We process your personal information on the following bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:
- Consent — where you have given us consent to contact you or to process your enquiry.
- Legitimate interests — where it is in our legitimate interest to respond to an enquiry, maintain business records, or improve our website.
- Contract — where processing is necessary to perform a service you have engaged us for.
4. How We Use Your Information
- To respond to your enquiry about our watchmaking services
- To communicate with you during the course of a project
- To maintain records of work performed on your behalf
- To improve our website and understand how visitors use it
- To comply with legal obligations
We do not use your information to send unsolicited marketing communications. We do not sell your personal data to third parties.
5. Data Sharing
We do not share your personal information with third parties except:
- Where required by law or legal process
- With analytics service providers (such as Google Analytics) who process data on our behalf under data processing agreements — these providers do not use your data for their own purposes
- With courier or postal services, where you have chosen postal return of your piece and we need to share a delivery address
6. Data Retention
We retain enquiry correspondence for up to two years from the date of last contact. Project records — including service documentation and photographs of completed work — are retained for seven years for the purposes of our own records and in case of any subsequent question about work performed. You may request deletion of your personal data at any time, subject to any legal obligation we may have to retain certain records.
7. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. Our email communications are transmitted using standard encryption protocols. Physical project documentation is stored securely on the workshop premises.
8. Cookies
Our website uses essential cookies required for basic functionality and optional analytics cookies. You may review and manage your preferences on our Cookie Policy page.
9. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw your consent to our processing your data at any time
- Request erasure of your data where there is no legal basis for our continued retention
- Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been infringed
To exercise any of these rights, please contact us at [email protected].
10. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of those websites and we recommend you read their respective privacy policies before providing any information to them.
11. Children's Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it.
12. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
13. Contact
Data controller: Cogspring, Lot 8-3A, Lebuh Pantai, 10300 George Town, Penang, Malaysia.
Email: [email protected]
Telephone: +60 4-261 8347